SmallBizGenius Analysis
Perricone MD receives high praise for its effective skincare products and knowledgeable skincare specialists. Customers appreciate the personalized service and the company's commitment to providing discounts and sales.
Category Breakdown
Scores based on analysis of 296 recent reviews
Product Effectiveness
8.5/10Many reviewers rave about the effectiveness of Perricone MD products, noting visible improvements in their skin's appearance. They often mention specific products like the face finishing moisturizer, eye firming lotion, and Sub-D neck cream, highlighting their ability to reduce wrinkles and improve skin texture.
52 reviews mention thisCustomer Service
9.0/10Exceptional customer service is a recurring theme, with many reviewers praising the knowledge and helpfulness of Perricone MD's skincare specialists. Representatives like Karen, Eileen, Jamie, and Brandie are frequently mentioned by name for their personalized assistance and product recommendations.
45 reviews mention thisPricing and Value
6.0/10While customers love the products, the high price point is a common concern. Many reviewers mention having to save up or wait for sales and discounts to purchase Perricone MD products.
20 reviews mention thisSales and Discounts
7.8/10Customers appreciate the frequent sales, discounts, and free samples offered by Perricone MD. These promotions make the products more accessible and encourage repeat purchases.
25 reviews mention thisWebsite Experience
7.0/10Most reviewers find the website easy to navigate, but some mention difficulties in finding product information or using bonus points. A few customers also reported issues with order confirmation and cancellation.
10 reviews mention thisOrdering Process
7.2/10The ordering process is generally considered simple, especially for phone orders with skincare specialists. However, some customers have experienced confusion with online orders, particularly regarding order confirmation and applying discounts.
12 reviews mention thisPros & Cons
What Customers Love
"Perricone MD makes very effective products...they might be pricey, but they are worth every penny!"
"Karen (Skin Care Specialists) at Perricone MD is Amazing!! Karen truly cares and is very knowledgeable."
"Money is so tight these days its important to deal with companies that will give discounts and sales - I always love the products, the sales make it easier to purchase the items needed."
"The ordering process is simple, making it easy for a non-tech savvy senior to complete an order without frustration."
"Fast delivery, no broken containers, carefully packed and delivered on time with real-time updates."
Common Complaints
"I love perricone’s products, I just wish they were a little more affordable, I find myself having to save up to even try their products."
"I find your website difficult to use because you cannot view information about products without clicking on the order tab."
"Couldn’t correct order. You don’t provide a confirmation of ordered items as part of checkout. Customer service ( chat) didn’t respond to my chat until many hours later..."
"Signed up for texts to get the discount but apparently who knows what it applies to very deceiving"
"I make a purchase and trying to cancel it before 50 mins afternl order it, and they didn't let me do it."
Common Questions About Perriconemd
Answers derived from customer review patterns
Is Perriconemd legit and trustworthy?
Yes, Perricone MD appears to be a legitimate and trustworthy brand. Many reviewers report positive experiences with their products and customer service, with several customers being loyal users for many years. The brand is known for its science-backed formulations and visible results, which contribute to its credibility. While some customers have experienced issues with online orders or customer service, the overall sentiment is positive, suggesting that Perricone MD is a reliable option for skincare.
Based on 45 reviewsDoes Perriconemd have good customer service?
Perricone MD is frequently praised for its exceptional customer service, particularly the knowledge and helpfulness of its skincare specialists. Representatives like Karen, Eileen, Jamie, and Brandie are often mentioned by name for their personalized assistance and product recommendations. These specialists provide valuable advice and support, enhancing the overall customer experience. However, a few reviewers have reported issues with online chat and order corrections, suggesting that there may be some inconsistencies in the customer service experience.
Based on 45 reviewsIs Perriconemd worth it for small business?
Whether Perricone MD is worth it for a small business depends on the business's target market and pricing strategy. The brand's high price point may not be suitable for all businesses, but its reputation for effective skincare and personalized customer service could attract a loyal customer base. Partnering with Perricone MD could be a valuable addition for businesses looking to offer high-end, science-backed skincare solutions, provided they can align with the brand's premium pricing strategy and provide excellent customer service.
Based on 20 reviewsWhat is Perriconemd's return policy like?
The reviews do not provide specific details about Perricone MD's official return policy. However, one reviewer mentioned being granted the opportunity to return a purchase after not following directions, suggesting that the company is willing to work with customers on a case-by-case basis. It's recommended to check the Perricone MD website or contact customer service directly for the most accurate and up-to-date information on their return policy.
Based on 1 reviewsHow often does Perriconemd offer sales and discounts?
Perricone MD is known for offering frequent sales, discounts, and free samples. Many reviewers mention taking advantage of these promotions to purchase their favorite products at a more affordable price. These sales and discounts make the products more accessible and encourage repeat purchases, contributing to customer loyalty.
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